Privacy Policy
Welcome to Ember & Crust Pizzeria’s privacy policy. We operate a local pizzeria at 34 Pizza Street, London, WC2E 9HA, United Kingdom and serve guests at harborcommonslink.bond. This policy explains how we collect, use, and protect your information when you visit our website and when you dine with us or contact us. We are committed to handling your data with care and transparency. Last updated: 2025-10-01.
1. Information we collect
We may collect personal information when you place an order, create an account, subscribe to updates, or contact us. This can include your name, phone number, delivery address, payment details, and notes about your order. We may automatically collect technical data such as device type, browser, language, and pages you view on our site. We use cookies and similar technologies to improve your experience, analyze site usage, and tailor content to you.
2. How we use your information
Your information helps us provide and improve our services, including:
- Processing orders and delivering meals to you.
- Communicating about orders, promotions, and events for Ember & Crust Pizzeria.
- Responding to inquiries and providing customer support.
- Analyzing site usage to enhance navigation and performance.
- Preventing fraud and ensuring the security of our services.
3. Legal bases for processing
We rely on legitimate business interests to operate and improve our services, fulfill orders, and protect you and us. Where required by law, we will obtain your consent for specific activities, such as sending marketing communications. You may opt out at any time.
4. Sharing your information
We may share your information with trusted service providers who help us operate the site and fulfill orders, such as payment processors and delivery partners. We do not sell your personal data to third parties. In certain circumstances, we may disclose information to comply with laws, respond to lawful requests, or protect our rights and safety.
5. Data retention and security
We retain your personal information as long as needed to provide our services and meet legal obligations. We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. However, no online method is completely secure, and we cannot guarantee absolute security.
6. Your rights
You may access, correct, or delete your personal information by contacting us at +44 20 7946 0958 or via our site. You can unsubscribe from marketing emails, update your preferences, or request copies of your data. If you are a resident of certain jurisdictions, you may have additional rights regarding data portability and restriction of processing.
7. Cookies and analytics
We use cookies to personalize content, analyze traffic, and understand user interactions. You can manage cookie preferences through your browser settings. For essential functions, some cookies are required to keep order processing smooth and secure. We may employ analytics tools in compliance with applicable laws.
8. Children's privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you become aware that a child has provided information to us, please contact us so we can take steps to remove it.
9. International transfers
If you are located outside United Kingdom, we may transfer your information to the country where our servers and service providers operate. We will ensure appropriate safeguards are in place to protect your data in accordance with this policy.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review the policy periodically to stay informed about how we protect your information.
11. How to contact us
If you have questions or concerns about our privacy practices, please contact Ember & Crust Pizzeria at +44 20 7946 0958 or visit harborcommonslink.bond for more details. You can also visit our premises at 34 Pizza Street, London, WC2E 9HA, United Kingdom to speak with a staff member who can assist you with privacy inquiries.